For press and general inquiries: info@usversusthem.com
For wholesale inquiries: sales@usversusthem.com
For questions regarding an order from our online store: customerservice@usversusthem.com
For international orders: intl@usversusthem.com
Phone: 951-676-1133
Location: 28073 Diaz Road Suite E Temecula, CA 92590
Retail Showroom Hours: Friday & Saturday 12pm - 6pm
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We expect that if you are shopping on our site, you are fairly educated on the product that we carry. That is, you are familiar with the standard fit of our tees and sweatshirts. If a certain product seems to fit out of the ordinary, we will state the deviation. For instance, most tees on our site will be of normal weight and fit, so if we have a shirt that is a slim fit, we will state it in the description.
Details of the Terms & Conditions and the site as a whole may change without notice. By using this site you agree to be upheld to these changes.
All content on this site is copyright of its respective owners. Any use of pictures or content on this site for the purpose of financial gain is strictly forbidden without our consent and license (blogs and other similar outlets of information are excluded from this; just dont think it's ok to use our pics for your ebay auctions).
Rest assured that your information is secure on this site and we will never sell any information about you to anyone. We do not store any credit card info on this site.
Orders will be processed and shipped within 2 business days of receipt of payment. Actual arrival of package is determined by your location and the service used to deliver it (usually UPS GROUND). Extraneous circumstances may cause the package to be delayed. International order shipping times may vary due to many things, including customs delays and local conditions. Please contact us regarding any questions you may have.
If for any reason you are unhappy with a product or purchased the wrong size, you can send the purchase back for exchange or store credit, provided you follow a few guidelines. First, please contact us prior to sending the product back. If we recieve a product in the mail and you haven't contacted us, we will return it to the sending address. Second, we require that you have the item in the mail and on its way back to us within 7 days of it being recieved by you. For example, that means if you recieved it on the 12th, it must be postmarked by the 19th. All items suitable for return or exchange must be in the original sellable condition it was shipped to you in. That means no smoke smell, animal hair, weird stains, signs of wear, etc. If we find that the item is not acceptable for sale, it will be sent back to you, so make sure you really want it before wearing it to the club or something. We are not responsible for shipping costs unless we are at fault for a wrongly shipped item.
All items are inspected for defects and a visual record is taken prior to being shipped out. We will not accept exchages of merchandise due to broken threads or seams that have occured after washing. If you arent sure whether or not your situation is a defect or not, feel free to contact us and we can let you know if it is acceptable for an exchange.
We take every precaution to maintain an accurate inventory on this site. However we cannot guarantee the accuracy of the stated product availability. If you have made a purchase and an item cannot be shipped due to lack of inventory, you will be promptly refunded the purchase amount for the corresponding item and the remaining items will be shipped to you. We reserve the right, at our discretion, to cancel and refund any order.